Refund Policy
We want you to pay only for audits that work. Here is exactly when you get your money or credit back.
Audits that fail
If an audit fails to generate (for example because of an error on our side or a Meta API outage) and you are unable to get a completed report, we will restore the credit or refund the payment for that audit.
Delivered reports
Once an audit has completed and the report is available to you, it has been delivered and the credit is used. Because the report cannot be “returned”, delivered audits are not refundable just because the findings were not what you hoped for. If a report contains a clear error, tell us and we will re-run it or refund it.
Monthly and Agency plans
- You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the paid period.
- Payments for a period already started are not refunded pro rata.
- If you were charged for a renewal after cancelling, or charged twice by mistake, tell us and we will refund it.
- Unused monthly audits do not roll over unless your plan says so.
How to ask
Email support@nth.build within 7 days of the charge with your account email and what went wrong. We aim to reply within two business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Your legal rights
This policy does not affect any rights you have under applicable consumer protection law.